Frequently Asked Questions
Thank you for keeping SAB AVIO in mind for your purchase! As with anything in life, we know there are questions to be asked, so we hope this guide will answer any questions regarding your order(s) with us.
Below are some frequent questions & answers that we come across. Although not fully inclusive, we believe this will be a good start for any questions that may arise.
Of course, if you cannot find what you need here, please don't hesitate to reach out to us, as our customer service team would be more than happy to assist!
Where Do Your Orders Ship From?
All products via SAB AVIO ship from our location in Middletown, IN within the USA, and are stored & packaged in our warehouse in Middletown, IN.
Under certain circumstances, we may have an item drop shipped from the manufacturer to better aid order fulfillment and shipping speed, but the lion's share of all products originate and ship direct from SAB AVIO in Middletown, IN.
Can I Change an Order Once it is Submitted?
Once an order has been generated via SAB AVIO (online or over the phone), the order no longer has the ability to be modified at this time - very sorry. However, if the order has not yet been marked as "Complete" via the order status, our team can cancel and refund your order, allowing a new order to be generated at your convenience.
Can I Place A New Order to be Combined with My Recent Order?
Placing a secondary order to be combined with an original order that has recently been placed cannot be guaranteed to be combined, no matter what order notes are noted.
Our shipping staff processes & ships orders quickly, so we cannot guarantee any (2) orders (no matter how closely placed) to be combined into (1) shipment. Further, additional shipping fees for orders created in an attempt to be combined with another order cannot be refunded.
How Do I Place a Pre-Order?
For an item that shows on our site as a “Pre-Order” status, you can either place the order online as normal, or you may contact us via phone to place the order.
Since the website offers the greatest amount of options and information, we urge our customers to place any pre-order via the website, as this is the quickest & fastest method possible.
Further, some items are not possible to be processed over the phone due to value and the required fraud checks that are utilized during an online order. Due to this, we ask that all orders be placed online, if possible.
Does SAB AVIO Charge Sales Tax?
If you are a resident of Massachusetts or Indiana, local sales tax will apply to your order. For all other orders within the United States, no sales tax will be applied as of this time. However, due to variables in tax laws, all such taxes are subject to change based upon current laws.
Please note that although SAB AVIO does not apply any taxes to orders outside of Massachusetts or Indiana, your state of residence may apply certain taxes via out of state orders, or may require tax related information via orders outside of your state.
Please consult your city, county and state tax laws to determine if your purchase requires any taxation based upon your local laws.
Does SAB AVIO Accept Phone Orders, Fax Orders, or Snail Mail Orders?
SAB AVIO accepts both online and phone orders, but for the most rapid and convenient order process possible, please utilize our full featured website.
Due to required fraud verification, our staff may be limited in placing orders over the phone, as certain products or order values may not be something that can be processed over the phone.
Please also know that any phone order placed may require additional processing time relevant to fraud protection, thus delaying the order.
How Long Does it Take My Order to be Processed & Shipped Once I Place My Order?
If you place an order before 1:00pm EST, we do our very best to ship same day, and can often ship most orders same day. This same day shipping can be compromised due to high volume days, such as Monday’s, or the day after a recognized holiday.
For further information regarding this matter, please see our Shipping FAQ’s for greater detail on order processing & shipping.
Does SAB AVIO Ship Internationally?
Yes! SAB AVIO ships worldwide from our facility in Middletown, IN, although certain countries may not apply. Please check Shipping FAQ’s for more information, or feel free to contact our customer service staff for additional help.
How Do I Know if My Order Has Been Submitted Successfully?
Whether placing an order online or over the phone, if you have a valid email address within our system, you will receive an order confirmation number when your order is generated.
Will I Be Emailed Shipping Updates?
As soon as your order is shipped, you will receive an email stating your order has shipped. If your order has a shipping method that offers tracking, the tracking number will be included in the shipping email.
How Do I Keep Track of My Order?
Your order will be shipped via UPS, USPS Mail, or FedEx, and you may use the tracking number you receive via email and access one of the shipper’s websites to track your order.
I Received an Email Stating My Order is “Pending”?
This email simply states that your order is in our system, and has not yet been paid for or processed via our shipping team. In a case like this, please contact our sales team so your order can be properly reviewed.
I Received an Email Stating “Processing”?
In this case, your order is being processed and packed via our shipping department, and should ship very soon.
I Received an Email Stating My Order Is "Processing / Print Out"?
As of this stage, our shipping team has printed out your invoice, and your order is in the final stages of packing. At this time your order is very close to being set to a "Complete" shipped status, although a "Processing / Print Out" order status does not guarantee your order will ship out today.
I Received an Email Stating My Order Is "Complete"?
Great news! When your order has a "Complete" status, this means our shipping team has processed, packaged and set your order to ship out.
However, even though the lion's share of all "Complete" orders are passed off to the carrier to ship, certain parcels with a "Complete" status will have a tracking number, but will not have made it to our shipping carriers in time.
In the above situation, this "Complete" order will have a tracking number, but the tracking number will not be live till the parcel is picked up by the carrier the following business day.
I Received an Email Stating “Partially-Shipped”?
In this situation, even though all items within your order were showing as "In Stock" at time of purchase, our team has unfortunately encountered an out of stock item (or items) via your order.
We are certainly sorry if this situation is encountered, and in this case, our staff has elected to ship your order of in stock items and back order any missing item(s). Once the out of stock item(s) arrive at our facility, we will be sure to ship any missing items your way at no additional shipping charges.
I Received an Email Stating “Under Review (Eye4Fraud)”?
In this case, your order has been placed on a brief hold for fraud verification, which is a normal process for all orders processed via SAB AVIO. Nothing is required on your part, and your order will likely be released within a few short hours (or less) and be processed & shipped as normal.